oneworld's first to enable corporate customers to complete contracts electronically07 December 2009
oneworld®, the leading quality airline alliance, is claiming another alliance first by becoming what is believed to be the first of the global airline groupings to enable corporate customers to complete contracts electronically.
Until now, sales agreements between oneworld and multinational corporate clients were drawn up following traditional industry procedures - on paper and requiring signatures in pen and ink by representatives of the customer and all the alliance member airlines participating in the deal.
That meant printing multiple copies of documents and sending them by courier from one head office to another, from continent to continent. As a result, it could take weeks for a single contract to be signed by all participants with postal costs each time totaling up to US$1,000.
Now the alliance has reached an agreement with market-leading electronic signature company DocuSign that enables the entire process to be handled securely via internet links. DocuSign was already being used by oneworld member American Airlines for sales contracts. Now it being adopted for oneworld alliance global sales contracts too.
oneworld Manager Global Sales Eileen Yeager said: "This new system will enable us to work a great deal faster and more efficiently, for the benefit of our customers, our businesses and the planet, as we will no longer need to print all that paper and then courier it around the world.
"It is a completely secure procedure that meets all legal requirements and enables us to provide an even better service to our clients - another breakthrough benefit from the world's leading quality alliance that we know our customers will really value."
The alliance's first contract completed using this new system is with international mining group Rio Tinto, a truly global company with a significant worldwide travel spend. This contract required authorizing signatures from the multinational's Procurement head office in Brisbane (Australia), its travel buying unit in Paris (France) and from sales executives from the oneworld member airlines in North and South America, Europe, the Middle East, Asia and Australia.
Scott Singer, Rio Tinto's Global Head of Procurement, said: "Being able to complete our contract with oneworld electronically has made this whole process so much more efficient. We manage more than 50,000 Rio Tinto suppliers worldwide and we greatly value innovative solutions such as this that help us to streamline processes and improve our effectiveness."
oneworld brings together some of the best and biggest names in the airline business - American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LAN, Malév Hungarian Airlines, Mexicana, Qantas and Royal Jordanian, and around 20 affiliates including American Eagle, Dragonair, LAN Argentina, LAN Ecuador and LAN Peru. Russia's S7 Airlines will join the alliance in 2010.
- Serve almost 750 airports in nearly 150 countries, with some 8,500 daily departures.
- Offer nearly 550 airport lounges for premium customers.
- Carry some 330 million passengers a year.
- Employ 300,000 people.
- Operate almost 2,500 aircraft.
- Generate some US$100 billion annual revenues in total.
It is the only alliance with any airlines based in South America, Australia or Asia's Middle East.
The alliance enables its members to offer their customers more services and benefits than any airline can provide on its own. These include a broader route network, opportunities to earn and redeem frequent flyer miles and points across the combined oneworld network and more airport lounges. oneworld also offers more alliance fares than any of its competitors.
oneworld was voted the World's Leading Airline Alliance for the seventh year running in the latest (2009) World Travel Awards. It is the only winner of this award since it was introduced in 2003.
About DocuSign Inc.
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